Privacy Policy

This privacy policy sets out how Meat Direct uses and protects any information that you provide when you use this website.

We are committed to ensuring that all of our customer’s privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

At Meat Direct we may feel the need to update this policy from time to time by updating the information on this page.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.

We may use the information to improve our products and services.
We may decide to periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Disclaimer

The information contained in this website is for general information purposes only. The information is provided by Meat Direct and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

Under no circumstances will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Meat Direct. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Meat Direct takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Ordering Online / Security

We do not collect or store credit card details, all transactions are completed through the secure shopping and payment system.

Deliveries

This section will need to be completed once the client has agreed delivery terms etc

Guarantee of Satisfaction

If for any reason you are dissatisfied with the quality of any of the meat produce received, you should contact us within 24 hours of receipt. All complaints will be taken seriously and dealt with personally and immediately. Your statutory rights are not affected. We regret we are not able to accept returned goods or claims for goods ordered in error, due to their perishable nature.

Cancellation

We regret that due to the very short timescale involved in processing produce orders, you cannot cancel or amend your order once it has been placed. All orders are final.

Complaints

To register any complaints please e-mail us using any of the methods listed on the 'Contact Us' page. Give details of your complaint including any relevant information such as dates, times etc and we will endeavour to get back to you as soon as possible.

Refund Policy

Refunds will be given at the discretion of Management.

This covers any unusual circumstances that may occur from time to time (such as someone submitting the payment twice accidentally).

Delivery

All of our meat is packed fresh, and dispatched within 24 hours of receiving full payment. All meat is sent by next day couriers. If there is nobody home to accept your delivery the couriers are advised to leave it in a safe place for you. We do not take responsibility for any incorrect information that you have given regarding delivery dates and address.